Stephen Harris Gas Plumbing & Heating Ltd hold the safety and well-being of our customers and colleagues as our priority with the ever-changing progression of the Coronavirus outbreak.
We are now slowly returning to normal service and all aspects of Plumbing & Heating, repairs, essential works and installations
-
- Worcester Bosch manufacturer’s warranty during COVID-19
An annual service is essential to maintain the performance of the boiler and to validate the guarantee – Worcester Bosch have confirmed that this can be flexed for up to 6 months during this time. However, if your annual service has already been delayed, we would recommend that you consider booking your annual service during the coming summer period to avoid over-demand for engineers once the weather turns colder which may result in further delays and invalidate your warranty
- Worcester Bosch manufacturer’s warranty during COVID-19
- Our Protocol for customer appointments during COVID-19 periodWe ask all customers to respect the following :- If you are currently self-isolating, shielding or suspect that you might be suffering from Coronavirus, we ask that you inform us when booking an engineer visit.
– We will be requesting customers to clear any working areas of personal effects prior to our visit. We will cover where we work and wipe down after. Please respect social distancing at all times whilst we are at work.
– No handshakes on arrival
– No customer signatures on service sheets will be requested at this time. All paper-work will be returned to the office and sent out with your invoice as normal
– We trust our customers will support our engineers and ensure that we are able to maintain Public Health guidelines including maintaining a two metre distance from any household occupants to ensure everyone’s safety whilst at the property
– Our engineers all wear face covering as standard within the property, and carry other personal protective equipment that can safeguard the working environment. They receive regular updates how to deal with their work in these situations
– Should our staff feel at risk in their working environment, we reserve the right to cease the appointment and withdraw from the property, and will advise regarding suitable re-scheduling
- What happens if you, or we, need to Self Isolate? If you are currently self isolating, or have been contacted and told that you need to self-isolate, you must contact us to re-schedule your appointment or booking.
Whereas we will always endeavour to honour appointments that we have booked, should any of our staff be required to self-isolate during this period, we are sure that you will understand that bookings and appointments may need to be re-scheduled by us should we not have staff available to cover the bookings.
- Our Office During this period, access to our office is for our staff only – we are NOT permitting members of the public to enter our office.
All bookings and enquiries by phone or email only. Please bear with us if call volumes are high – the answerphone will cut in if we are on the phone, please leave us a message.
Instructions for payment of invoices is on the back of the invoice – please DO NOT come to the office to pay.- Thank you for your ongoing support and patience as we work through these challenges.
